Policies

Cancellation Policy

Please provide us with a minimum of 24 hrs notice. This enables us to get in touch with other clients that require our services and make arrangements for them to fill the time slot you have vacated.

We know that last minute changes in your schedule are sometimes impossible for you to avoid, however we must charge a cancellation fee equal to 50% of the charges applicable to the original time reserved specifically for you, unless there is an extenuating circumstance. Please understand that our time is also precious, thank you for helping us to maintain a high level of service to all our clients.

Event/Session Cancellation Policy

We require prepayment to secure your spot for all sessions, events (including yoga/meditation), and workshops.  All sessions, events, workshops, escapes and retreats are non-refundable, however, they are transferable to another client.  It is your responsibility to find someone to take your place and your responsibility to receive payment.

Way Spa and Spa Finder

We no longer accept Way Spa or Spa Finder gift cards.

Please know that we sell Wellness Path gift certificates directly and they can be used on any service at the Wellness Path or Wellness Path Holistic Spa.

You can purchase a Wellness Path Gift Certificate from our location in any denomination by calling 905-623-9232. We also accept cash, debit, and credit (Visa / Mastercard).

Direct Billing

Direct Billing must be set up PRIOR to your massage or acupuncture treatment. Please present your card to reception upon arrival.  Should there be any discrepancy, you are required to pay Clarington’s Wellness Path for services rendered, then arrange reimbursement with your insurance company.

*Please be prepared to pay for your service in the case that direct billing declines or is unavailable. There are many factors that may affect whether your insurance claim is accepted.  Time to time there are glitches, reviews, denials or only partial coverage for the claim that is being submitted on your behalf.   In these circumstances, you must be prepared to pay and we will provide you with a receipt to which you can submit to your insurer for reimbursement.

Privacy Policy

Our Commitment

We are committed to protecting the privacy of your health information. We place a high value on maintaining the confidentiality of your personal health information.

Collection of Personal Health Information

We collect personal health information from you or other people acting on your behalf.

Occasionally, we collect personal health information about you and other sources if we have your consent to do so or if the law permits.

Use and Disclosure of Personal Health Information

Personal Health information is used and disclosed to:

  • Provide you with health care services
  • Educate the healthcare team
  • Management of the center
  • Fulfill legal obligations

Your right to Limit the Use of Information About You

If you do NOT wish to be contacted for the following purposes you can advise any of the center front desk staff.

Moving Information, General Advertising

If you feel we have violated your right to privacy, you may contact the Information and Privacy

Commissioner of Ontario at 1-800- 387-0073.